Refund and Returns Policy

At Sadeem, we are committed to ensuring that every order reaches our customers correctly and in good condition.

Due to the nature of perfumes and personal-use products, products cannot generally be returned after purchase except in the specific cases described below.

1. Return and Replacement Conditions

Products cannot be returned or exchanged after purchase except in the following cases:

  • Incorrect Product Received:
    If you receive a product different from the one you ordered, Sadeem will arrange a replacement with the correct product. Sadeem will cover the delivery costs.
  • Damaged Product:
    If you receive a product that is damaged upon delivery, Sadeem will cover the shipping costs and arrange for a new replacement product to be sent to you.

2. Reporting Period

If any of the above situations occurs, the customer must contact the Sadeem Team within 48 hours of receiving the order.

Claims submitted after the 48-hour period may not be eligible for replacement or refund, except where required by applicable law.

3. Proof of Damage or Incorrect Product

To help us process your request, customers may be asked to provide:

  • Order number
  • Customer name
  • Phone number
  • Clear photographs of the product
  • Photographs of the packaging
  • A short description of the issue
  • Video evidence where necessary

Please keep the product and its original packaging until the issue has been reviewed by the Sadeem Team.

4. Opened or Used Products

Perfumes that have been opened, sprayed, used, altered, or damaged after delivery cannot normally be returned or exchanged unless the product was already damaged or defective when received.

5. Change of Mind

Sadeem does not accept returns or exchanges simply because the customer:

  • Changed their mind
  • Did not like the fragrance
  • Selected the wrong fragrance
  • Changed their preference after receiving the order

Fragrance perception varies from person to person, so customers are encouraged to review the product description and fragrance notes carefully before purchasing.

6. Approved Replacements

Once a claim has been reviewed and approved, Sadeem may:

  • Replace the incorrect product with the correct one.
  • Replace a damaged product with a new one.
  • Provide another appropriate solution where replacement is not possible.

For confirmed cases where the error or damage is the responsibility of Sadeem, Sadeem will bear the applicable delivery and shipping costs.

7. Refunds

Where a replacement is not reasonably available and a refund is approved, the refund may be processed through the original payment method where possible.

The time required for the refunded amount to appear may depend on the bank, card provider, or payment service used.

8. Order Cancellation

If you wish to cancel your order, please contact Sadeem as soon as possible.

Once an order has been prepared, dispatched, or handed over to the delivery company, cancellation may no longer be possible.

9. Consumer Rights

Nothing in this policy is intended to limit any mandatory consumer rights provided under the applicable laws and regulations of the Sultanate of Oman.

10. Contact Sadeem

For returns, replacements, or damaged-order claims, contact us within 48 hours of receiving your order:

Sadeem
Muscat, Sultanate of Oman
Phone: +968 7757 7141
Email: sadeem.perfumes9@gmail.com

Sadeem Team