Terms and Conditions

1. Introduction

Welcome to Sadeem. These Terms and Conditions govern your use of our website, sadeem.om, and your purchase of products from us.

By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these terms, please do not use the website or place an order.

2. About Sadeem

Sadeem is a perfume brand based in Muscat, Sultanate of Oman, offering fragrances and related products through its website.

Contact details:

Location: Muscat, Sultanate of Oman
Phone: +968 7757 7141
Email: sadeem.perfumes9@gmail.com

3. Products

We make every reasonable effort to ensure that product descriptions, images, prices, sizes, and other information displayed on the website are accurate.

However:

• Product colors and packaging may appear slightly different depending on your device or screen.
• Packaging may occasionally be updated by the manufacturer or brand.
• Product availability is subject to stock.
• We reserve the right to correct errors or update product information without prior notice.

4. Perfume Characteristics

Fragrance perception may vary from person to person depending on factors such as skin type, climate, application method, and personal preference.

Descriptions of fragrance notes, longevity, projection, or scent character are provided as general guidance and do not guarantee that every customer will experience the fragrance in exactly the same way.

5. Orders

When you place an order through sadeem.om, you are responsible for ensuring that all information provided is accurate, including:

• Customer name
• Telephone number
• Delivery address
• Email address
• Product selection
• Quantity

We reserve the right to reject or cancel an order where necessary, including in cases of:

• Incorrect pricing
• Product unavailability
• Suspected fraudulent activity
• Payment failure
• Incorrect customer information
• Technical errors

If payment has already been collected for an order that we cancel, the applicable amount will be refunded.

6. Prices

All prices displayed on sadeem.om are shown in the currency displayed on the website.

Prices may change without prior notice.

The price applicable to your order will generally be the price displayed when your order is placed, subject to correction of obvious pricing errors.

Any applicable delivery fees will be displayed during checkout before the order is confirmed.

7. Payment

Customers must use one of the payment methods available during checkout.

Orders may not be processed until payment has been successfully confirmed, where advance payment is required.

Sadeem does not accept responsibility for payment failures caused by third-party banks, card providers, payment gateways, or other payment service providers.

8. Delivery

We will make reasonable efforts to deliver orders within the estimated delivery period communicated to the customer.

Delivery times may vary depending on:

• Customer location
• Courier availability
• Public holidays
• Weather conditions
• Incorrect delivery information
• Circumstances outside our reasonable control

Customers are responsible for providing an accurate and accessible delivery address.

9. Failed Delivery

If delivery cannot be completed because the customer provided incorrect contact or address information, was unavailable to receive the order, or repeatedly failed to respond to the courier, additional delivery charges may apply.

10. Inspection Upon Delivery

Customers should inspect their order as soon as possible after receiving it.

If an item arrives damaged, defective, leaking, incorrect, or incomplete, the customer should contact Sadeem promptly and provide photographs or other evidence where requested.

11. Returns and Refunds

Returns, exchanges, and refunds are governed by our separate Refund and Returns Policy.

Perfumes and personal-use products may be subject to special return restrictions once opened or used for hygiene, safety, and product-integrity reasons.

12. Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional conditions.

Unless otherwise stated:

• Discount codes cannot be exchanged for cash.
• Only one promotional code may be accepted per order.
• Promotions may have expiry dates.
• Certain products may be excluded.
• Sadeem may cancel promotions in cases of misuse or technical error.

13. Intellectual Property

All content on sadeem.om, including where applicable:

• Brand names
• Logos
• Product descriptions
• Graphics
• Photographs
• Website design
• Text
• Marketing material

is owned by Sadeem or used with appropriate permission and is protected by applicable intellectual property laws.

Content may not be copied, reproduced, republished, or commercially used without prior written permission.

14. Website Use

You agree not to use our website:

• For fraudulent or unlawful purposes
• To interfere with website operation
• To attempt unauthorized access to our systems
• To distribute malicious software
• To misuse customer or business information
• To impersonate another person

15. Third-Party Services

Our website may use third-party services including payment providers, hosting providers, delivery companies, analytics services, and communication services.

Those third parties may have their own terms and privacy policies.

Sadeem is not responsible for interruptions or failures caused solely by third-party systems outside our reasonable control.

16. Limitation of Liability

To the extent permitted by applicable law, Sadeem will not be liable for indirect or consequential losses arising from the use of the website, delays caused by third parties, or circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude rights or protections that cannot legally be excluded under applicable consumer protection laws.

17. Changes to These Terms

Sadeem may update these Terms and Conditions from time to time.

Any updated version will be published on this page and will apply from the date of publication.

18. Governing Law

These Terms and Conditions are intended to operate in accordance with the applicable laws and regulations of the Sultanate of Oman.

19. Contact Us

For questions regarding these Terms and Conditions, please contact:

Sadeem
Muscat, Sultanate of Oman
Phone: +968 7757 7141
Email: sadeem.perfumes9@gmail.com