Privacy Policy

At Sadeem, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how information may be collected, used, stored, and shared when you visit or make a purchase from sadeem.om.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

  • Full name
  • Phone number
  • Email address
  • Billing address
  • Delivery address
  • Order information
  • Products purchased
  • Payment status
  • Customer messages and inquiries
  • Website usage information
  • Device and browser information
  • IP address
  • Cookies and similar technologies

2. Payment Information

Payments may be processed through third-party payment providers.

Sadeem may receive transaction-related information such as payment status, transaction reference, payment method, and amount.

Sensitive card information may be processed directly by the relevant payment provider and may not be stored directly by Sadeem.

3. How We Use Your Information

We may use customer information to:

  • Process orders
  • Deliver purchases
  • Confirm payments
  • Communicate about orders
  • Provide customer support
  • Process returns and refunds
  • Prevent fraud
  • Improve our website
  • Analyze website performance
  • Maintain business records
  • Comply with applicable legal obligations
  • Send marketing communications where appropriate and permitted

4. Order Communications

We may contact customers by telephone, email, WhatsApp, SMS, or other available communication methods when necessary to:

  • Confirm an order
  • Verify delivery information
  • Provide delivery updates
  • Resolve an order issue
  • Respond to customer support requests

5. Marketing Communications

Where permitted, we may send customers information about:

  • New fragrances
  • New collections
  • Promotions
  • Special offers
  • Sadeem news

Customers may request to stop receiving promotional communications at any time.

Operational messages relating to active orders or customer service may still be sent when necessary.

6. Cookies

Our website may use cookies and similar technologies to:

  • Maintain shopping cart sessions
  • Remember customer preferences
  • Improve website performance
  • Measure traffic
  • Understand how visitors interact with our website
  • Support security and fraud prevention

Visitors can control cookies through their browser settings, although disabling certain cookies may affect website functionality.

7. Sharing Personal Information

We do not sell customer personal information.

We may share information with trusted service providers where necessary to operate our business, including:

  • Payment processors
  • Delivery and courier companies
  • Website hosting providers
  • Technical service providers
  • Analytics providers
  • Customer communication platforms
  • Professional advisers

Only information reasonably required for the relevant service should be shared.

8. Delivery Companies

To deliver your order, information such as your:

  • Name
  • Phone number
  • Delivery address
  • Order or delivery reference

may be shared with the delivery company responsible for fulfilling your shipment.

9. Data Security

We take reasonable technical and organizational measures to protect customer information from:

  • Unauthorized access
  • Loss
  • Misuse
  • Disclosure
  • Alteration

However, no internet-based system can guarantee absolute security.

10. Data Retention

We may retain personal information for as long as reasonably necessary for purposes including:

  • Order fulfillment
  • Accounting
  • Customer service
  • Fraud prevention
  • Legal and regulatory compliance
  • Resolving disputes

Information that is no longer required may be deleted or anonymized where appropriate.

11. Your Rights

Subject to applicable law, you may contact Sadeem to request:

  • Access to personal information held about you
  • Correction of inaccurate information
  • Updating of outdated information
  • Deletion of certain information where legally permitted
  • Withdrawal from promotional communications

Certain information may need to be retained where required for legal, accounting, fraud-prevention, or contractual purposes.

12. Third-Party Links

Our website may include links to external websites or services.

Sadeem is not responsible for the privacy practices of third-party websites. Customers should review the privacy policies of those services separately.

13. Children’s Privacy

Our website and products are not specifically directed toward children.

Where legally required, purchases should be made by an adult or with appropriate parental or guardian involvement.

14. Changes to This Privacy Policy

Sadeem may update this Privacy Policy periodically to reflect changes in our services, technology, or applicable requirements.

The latest version will be published on sadeem.om.

15. Contact Us

For privacy-related questions or requests, contact:

Sadeem
Muscat, Sultanate of Oman
Phone: +968 7757 7141
Email: sadeem.perfumes9@gmail.com